We want to provide our patients with the best care possible. Not only medical care, but care that encompasses every aspect of our presence during a housecall visit. We want comfortable examinations, therapies, treatments- all aspects of this practice are free from trauma for both the patient and the family. A large part of this is taking time to receive non-verbal communication, evaluate the environment, and being able to read the body language of both the patient and the client. We adapt our presence to what each patient, client, and situation requires to provide a different kind of care. All-encompassing, loving, smart medicine at the pace required to create stability in the relationship. Owners are the worlds leading experts on their pets. Our job is to provide them with information, education, treatment options, and an open heart. In turn we ask the owners consider my medical opinion and let us know what will work best for their pet and their family. We also believe in complete transparency and total honesty. Clients are encouraged to be a part of every aspect of care. There is no taking a patient to the back behind closed doors for any reason unless an owner does not wish to be present.
Tracy is the voice you hear on the phone, and the person who gets everything sorted for you and doesn't let it through the cracks. What has however, slipped through the cracks for over two years now is her personal biography and a photograph. But I'm going to sneak it in here at some point.